PRIVACY POLICY
Effective Date: May 19, 2025
This Privacy Policy explains how Talentele (“we,” “our,” or “us”), operating at 2nd Floor, Plot No- N5/44, IRC Village, Nayapalli, Bhubaneswar, Odisha 750015, collects, uses, stores, and protects the personal information of individuals (“you” or “user”) through our Customer Relationship Management (CRM) system.
- Information We Collect
Through our CRM system, we may collect the following types of personal information:
Full name, email address, phone number, and postal address. Educational background, course interest, and enrollment details. Communication history including emails, calls, messages, and chat records. Follow-up notes, lead status, and sales interaction records. Payment details and installment or EMI records. Feedback, complaints, and query records. Device information and IP address when accessing our digital platforms.
- How We Collect Information
We collect information through inquiry forms on our website talentele.in, direct phone or in-person interactions with our team, email or WhatsApp communication, registration and enrollment forms, and referral or third-party lead generation platforms.
- Purpose of Collecting Information
The personal data collected is used for the following purposes: to respond to inquiries and provide course-related information, to manage student enrollment and onboarding, to track lead progress and follow up with prospective students, to send updates, reminders, offers, and promotional communications, to process payments and manage installment schedules, to provide placement and career support, to improve our services based on feedback and interaction history, and to comply with legal and regulatory requirements.
- Data Sharing and Disclosure
Talentele does not sell, rent, or trade your personal information to any third party. We may share your data only in the following circumstances: with authorized internal staff and trainers who need access to provide services, with trusted third-party service providers who support our CRM operations and are bound by confidentiality agreements, and with legal authorities if required by law or court order.
- Data Storage and Security
All personal data collected through the CRM is stored securely. We use appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Access to the CRM is restricted to authorized personnel only and is protected by login credentials.
- Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Inactive lead data is typically reviewed and cleared after a period of 24 months.
- Your Rights
You have the right to access the personal data we hold about you, request correction of inaccurate information, request deletion of your data where no legal obligation requires us to retain it, withdraw consent to receive promotional communications at any time, and raise a complaint regarding how your data is handled.
To exercise any of these rights, please contact us at info@talentele.in or call 72056-17787.
- Cookies and Digital Tracking
Our website and CRM-linked portals may use cookies or similar tracking technologies to improve user experience. You may choose to disable cookies through your browser settings, though some features may be affected.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies independently.
- Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with the revised effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
- Contact Us
If you have any questions or concerns about this Privacy Policy, please contact: Talentele, 2nd Floor, Plot No- N5/44, IRC Village, Nayapalli, Bhubaneswar, Odisha 750015. Email: info@talentele.in. Phone: 72056-17787.